Return and Cancellation Policy
Cancellation Policy
We understand that things can change from time to time. If you wish to cancel your order, please review the following terms:
- Cancellation before shipping : You can cancel your order before it ships at no additional cost. Please contact our customer service team as soon as possible to cancel your order.
- Cancellation after shipment : If the order has already been shipped, we cannot cancel it. In this case, you can take advantage of our return policy.
Return Policy
We aim to ensure your complete satisfaction with your purchase. If you are not satisfied with the product you received, you can return it under the following conditions:
- Returns within 14 days : You can return products within 14 days of receipt. Products must be unused and in their original condition with all tags and labels intact.
- Damaged or Defective Products : If you receive a damaged or defective product, please contact customer service within 48 hours of receipt to arrange a return and replacement at no additional cost.
- Non-Returnable Products : Some products are non-returnable for health or legal reasons, such as opened or used personal products, food, special offers, or accounts activated by the customer.
Recovery process
- Contact Customer Service : To initiate the return process, please contact our customer service team for instructions.
- Packaging and Shipping : Please repack the products in their original packaging and ship them to the address specified by our customer service team. Shipping costs are the customer's responsibility unless the product is damaged or defective.
- Receiving your refund : After receiving and inspecting the returned products, your return request will be processed and the refund will be credited to the original payment method within 7-10 business days.
Contact us
If you have any questions or need further assistance, please feel free to contact us via:
WhatsApp: 0501570379
