Return and cancellation policy
Cancellation Policy
We understand that things may change sometimes. If you wish to cancel your order, please review the following terms:
- Cancellation before shipping : You can cancel your order before it ships without any additional fees. Please contact our customer service team as soon as possible to cancel your order.
- Cancellation after shipping : If the order has already shipped, we will not be able to cancel it. In this case, you can take advantage of our return policy.
Return Policy
We aim to ensure that you are completely satisfied with your purchase. If you are not satisfied with the product you received, you can return it under the following conditions:
- 14 Days Return : You can return products within 14 days from the date you received them. Items must be unused and in original condition with all tags and labels included.
- Damaged or Defective Products : If you receive a damaged or defective product, please contact Customer Service within 48 hours of receipt to coordinate a return and exchange of the product at no additional costs.
- Non-returnable products : Some products are not returnable for health or legal reasons, such as opened or used personal products, food, and special offers.
Retrieval process
- Contact Customer Service : To initiate the return process, please contact our Customer Service team to provide you with the necessary instructions.
- Packing and shipping : Please repack the products in their original packaging and ship them to the address specified by the customer service team. Shipping costs are the customer's responsibility unless the product is damaged or defective.
- Receiving your refund : After receiving and inspecting your returned products, your return and refund request will be processed within 7-10 business days to the original payment method.
Contact us
If you have any questions or need additional assistance, please feel free to contact us via:
what's up: 0501570379
